Rules and general conditions of the Bluesun loyalty program
Article 1: General information on the loyalty program
Bluesun Rewards is a loyalty program (hereinafter: Program) implemented by Sunce hoteli d.d. za turizam i ugostiteljstvo, Radnička cesta 43, Zagreb, OIB: 06916431329. (Further in the text: Company) The purpose of the Program is to reward the loyalty of the users of the services provided by the Company, but it does not have the characteristics of a prize game. Each participant of the Program who fulfills certain conditions acquires the right to various benefits. The list of services included in the Program can be found on the following link:
https://www.bluesunhotels.com/pt/outro/bluesun-rewards
The Program is implemented through the following membership levels:
- Bronze Member,
- Silver Member,
- Gold Member,
- Platinum Member
Each of the above-stated levels offers related rewards and benefits. One becomes a member if the conditions prescribed in Art. 2 of these Regulations are met, and accession to membership is free. Members exercise rights and benefits from the Program exclusively based on the number of overnight stays in one of the Company's accommodation facilities which are participating in the Program.
LIST OF FACILITIES PARTICIPATING IN THE LOYALTY PROGRAM
- Bluesun Hotel Elaphusa, Bol, island of Brač
- Bluesun Hotel Borak, Bol, island of Brač
- Bluesun Holiday Village Bonaca, Bol, island of Brač
- Bluesun Holiday Village Alan, Starigrad-Paklenica
- Camping Paklenica, Starigrad-Paklenica
- Bluesun Hotel Berulia, Brela
- Bluesun Hotel Maestral, Brela
- Bluesun Hotel Soline, Brela
- Bluesun Hotel Marina, Brela
- Bluesun Hotel Mala Berulia, Brela
- Bluesun Holiday Village Afrodita, Tučepi
- Bluesun Hotel Alga, Tučepi
- Bluesun Hotel Neptun, Tučepi
- Heritage Hotel Kaštelet, Tučepi
- Bluesun Hotel Jadran, Tučepi
The Company reserves the right to change the list of participating facilities at any time.
Article 2: Conditions for membership and accession to membership
Any natural person over the age of 18 can become a member of the Program, regardless of citizenship.
Membership in the Program is activated:
- online
- when booking accommodation through the official website of the Company
- by filling out the registration form online (https://www.bluesunhotels.com/pt/?showLogin=true) on the Company's official website
- directly when contacting an employee of the Company
- through the agent of the Reservation Center
When filling out the registration form for the Program, the user is obliged to fill in all mandatory fields: first name, last name, gender, date of birth, mobile phone number and e-mail address.
Each member is obliged to inform the Company in the event of a change in personal data that they have provided in the application form. The Company does not assume any responsibility towards the member of the Loyalty Program for the inability to take advantage of the benefits of the Program if the member of the Loyalty Program submitted incorrect or incomplete information.
Before completing the membership application process, the user will familiarize themselves with these Regulations as well as the Regulations on General Data Protection, which they will receive via e-mail.
The membership process is completed after the user confirms the membership through the link they will receive via their e-mail address after filling out the registration form.
Article 3: User account
Each member is entitled to one user account. The user account is accessed by logging in on the Company's official website.
When accessing the user account for the first time, the member is obliged to create their password. If a Program member forgets their password, they can always reset it when trying to log into the loyalty Program online by clicking on "Forgot your password?" and following further instructions.
The following is visible on the user account:
- member profile with personal data that members can change at any time,
- current membership level,
- realized rights and benefits within the Program,
- active reservations,
- benefits and promotional offers.
The user account is not a means of payment, and it can only be used by the Member with whose membership that account is linked. The member cannot authorize a third party to use the account or the rights arising from it, nor can they transfer the rights realized through the Program to a third party.
The Member is responsible for all actions related to their user account, and the Company reserves the right to deactivate the account if the Member does not use the account in accordance with these Regulations, which results in the loss of the right to unused benefits.
The Company is not responsible for any unauthorized use of benefits related to compromised user accounts.
A member of the Program cannot reserve accommodation for their friends or family by using their own membership information and available acquired benefits, nor in this way acquire the right to new benefits, without staying with their family in the reserved accommodation.
A member has the right to submit a request for subsequent recognition of benefits based on membership if they believe that certain benefits have not been recognized in accordance with these Regulations. The request is submitted via the following e-mail address: [email protected].
The request is handled and decided on by the manager of the Reservation Center, who is obliged to send a written response to the request within 10 days of receiving it. In addition to the member's personal data, which are required for identification, the request must include the relevant reservation number for hotel accommodation.
Article 4: Membership levels
The Program consists of four membership levels with different benefits:
1. BRONZE MEMBER
It applies to all newly registered members who have not yet completed a 10-overnight-stay in one of the Company's facilities which are participating in the Program. Members of this level are entitled to a discount on accommodation reservations in the amount of an additional 5%.
2. SILVER MEMBER
It refers to Program members who have spent a minimum of 10 overnight stays in any of the Company's accommodation facilities from the date of joining the Program. Members of this level are entitled to a discount on accommodation reservations in the amount of an additional 5%, a free change to a unit of a higher category (subject to availability), as well as a welcome drink upon arrival at the accommodation facility, and a welcome gift in the accommodation unit.
3. GOLD MEMBER
It refers to Program members who have spent a minimum of 20 overnight stays in any of the Company's accommodation facilities from the date of joining the Program. Members of this level are entitled to a discount on accommodation reservations in the amount of an additional 5%, free change to a unit of a higher category (subject to availability), as well as a welcome drink upon arrival at the accommodation facility, a welcome gift in the accommodation unit, a 10% discount in any of the Company's a la carte restaurants, as well as a 10% discount on wellness and SPA services in any of the Company’s accommodation facilities of the Company's.
4. PLATINUM MEMBER
It refers to Program members who have spent a minimum of 40 overnight stays in any of the Company's accommodation facilities from the date of joining the Program. Members of this level are entitled to a discount on accommodation reservations in the amount of an additional 5%, free change to a unit of a higher category (subject to availability), early check in / late check out (subject to availability), welcome drink upon arrival at the accommodation facility, and a welcome gift in the accommodation unit, free mini-bar in the accommodation unit (with contents found in the accommodation unit, top-up is paid according to the valid price list), discount in the amount of 10% in any a la carte restaurant and the Company's bars, as well as a 10% discount on wellness and SPA services in any of the Company's accommodation facilities.
Article 5: Exercise and use of the right to benefits
Members exercise rights and benefits from the Program by registering for a user account through the official website of the Company. Through the overnight stays in the Company's accommodation facilities which are participating in the Program, members acquire rights and benefits depending on the level of membership they belong to.
After the member has spent a certain number of overnight stays, that is, after they have acquired the conditions for using the rights and benefits, they can use them during the next reservation of accommodation, at the time of check-out from the accommodation facility. The right to a 5% discount for booking accommodation can be used by all members immediately after activating their membership.
If the member does not achieve the required number of nights, that is, if they do not move to a higher level of membership within 3 years, they lose the right to use the rights and benefits from the achieved level, and their member status is reset to the previous level and overnight stays are recorded again from that level onwards. If the member does not realise a single overnight stay in 3 years, their status is reset to the initial level (Bronze member) and the overnight stays are recorded again in that case. This provision does not apply to members who belong to the last level of membership (Platinum member).
Discounts that a member of the program achieves within their membership level, unless otherwise expressly stated, are not combined with other actions and promotions of the same service.
Realized rights and benefits cannot be exchanged for money and cannot be transferred to a third party. In the case of using the Program contrary to these Regulations, the member loses the acquired rights and benefits, and they cannot be transferred to a third party.
If two members of the Program stay in one accommodation unit, they are not entitled to double benefits. The right to benefits is exercised only by the member through whose user account the accommodation reservation was made. However, each member of the Program has the right to use other rights and benefits that belong to them as a member within the achieved membership level (discounts at a la carte restaurants, SPA and wellness centers, etc.) when staying together with another member.
Article 6: Registration of overnight stays
The number of overnight stays realized by an individual member is recorded in the following ways:
- By phone at +385 1 38 44 288
- By e-mail at [email protected]
- By communicating via Live Chat of the website or WhatsApp
- By direct communication with currently employed agents in the reservation center
- By direct reservation through the website www.bluesunhotels.com
- By direct communication with the reception staff of the accommodation facility
The overnight stays realized by an individual member are not recorded in the following cases:
- If overnight stays were realized free of charge or with compensation (prize contest, offsetting agreement and other methods)
- If overnight stays were arranged through other sales channels; through tour operators and other travel agencies (e.g., Booking.com, etc.)
- In case of no-show or cancellation of the reservation.
Article 7: Protection of privacy and personal data
The protection and processing of personal data that Bluesun collects from members of the loyalty Program is governed by the Privacy Policy, which can be found on the website.
Article 8: Termination of membership
Each member of the Program can cancel their membership in the Program at any time through the online interface for members of the loyalty Program, by sending a notice to the e-mail: [email protected], by calling +385 1 38 44 288 or by registered mail to Sunce Hoteli d.d., Radnička cesta 43, 10 000 Zagreb.
Membership is canceled at the time of receipt of the cancellation notice. Upon cancellation, all rights and benefits acquired by the member as part of the Loyalty Program cease to be valid. In the event of the death of a Program member, acquired rights and benefits cannot be transferred to third parties, and acquired rights and benefits will be automatically canceled, and the user data of the deceased member will be deleted.
Article 9: Liability clause
The company does not assume responsibility for material or non-material damage caused by the exercise of rights and benefits from this loyalty Program:
a) due to an omission made by the member, which made it impossible for them to exercise the rights and benefits from this Program
b) due to an error in the system
c) due to force majeure
d) for the correctness or accuracy of the data submitted to them by the Program member.
Article 10: Final provisions
All possible disputes between the Company and the member of the Program related to the interpretation of the provisions and the application of these Regulations will first be resolved by mutual agreement. In the event that this is not possible, the court in Zagreb shall be competent.
These Regulations are subject to change. All significant changes to these Regulations, which refer to changes in the conditions of membership or changes in the conditions of loyalty levels of this Program, will be publicly announced on the official website of the Company https://www.bluesunhotels.com/. Members of the Program will be individually notified of changes to these Regulations via the e-mail address with which they registered as members and they will give their consent for further membership in the Program in the same way. The Company is not responsible for any losses or damages incurred by the Members when the aforementioned changes take effect.
These Regulations enter into force on the day of its adoption.
In Zagreb, 24 June 2023
SUNCE HOTELI d.d.
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